Buyer is lying and has left negative review

Question

Hi Community,

I need advice on what to do with a buyer who has left negative reviews and is absolutely lying about the item she bought from us.
It is a complete lie. She ruined a perfectly new dress and expects me to accept it back while making false accusations that it was not new and had stains on it.

fashionsandbeauty4u · Answer

@cherrywater

Ebay has a 30-day Money Back Guarantee. That Guarantee overrides an individual Seller's return policy.

If a Buyer opens an Item Not as Described refund request, even if it's not true, the Seller needs to accept the return and pay return shipping.

If the item is returned in a different condition than as sent, some Sellers are eligible to deduct up to 50% of the refund for loss of value. Sellers who do not offer returns are not eligible for that benefit and must refund in full.

It is highly unlikely that eBay would remove the negative.

The Buyer can still file a chargeback with their payment company.