Buyer in foreign country did not receive correct package.Is there a number to contact regarding Ebay

Question

Sold a pair of pants and shipped correctly to address.Buyer in foreign country received a different item.Any suggestions to help buyer retrieve package? Was shipped thru Ebay international shipping.

comics-scifi-collectibles · Answer

@lonestarjunction Unfortunately there is no way to recover the correct item.

The buyer should file a return refund request using the reason wrong item sent. They can start the return from their purchase history.

Once the item reaches the US forwarding location safely your job as a seller is done. If a buyer files a refund request for ANY reason the refund comes from eBay and you keep the sale. I wish that eBay had this awesome of seller protections for domestic sales!

Here's more on the eBay International Shipping Program>
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348