Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer hasn’t paid
What do I do if the winner of the auction hasn’t paid or communicated at all? The auction has been over for a week. I also have sent an invoice to make sure it was received. Thanks!
2 comments
jacbarcollectibles
Mentor1 year agoBuyers have four full days (96 hours) to pay for their items. If they do not pay within the four full days then on the fifth full day you can cancel their purchase. To do this you find the item on your sold item list and from the drop down menu you select cancel purchase. Make sure to use the reason "Buyer has not paid" as this gets your final value fee refunded and the buyer receives an unpaid item strike on their account. This reason option will not show up until four full days have passed so if you do not see it then you are too early to cancel the purchase.
mrkooolaid
OP1 year agoThanks for the help!