Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer has received item but order status doesn't reflect that
I sold an item on April 7th. It was shipped and the Las tracking info says reminder to reschedule delivery as if they missed the buyer upon delivery. However I messaged the buyer and THEY HAVE received the item yet the order status didn't change and my funds are still on hold. Please help.
1 comment
ewsupply
·1 year ago@spencerstoic
The tracking may not always be updated with the actual one from the carrier (i.e. USPS, FedEx, UPS, etc.) so if there might be any technical disconnect it's a good start to check directly with the specified carrier.
You do a couple of things a) wait for the item tracking status to update or b) reach out to Ebay reps for this concerns.
1. Go to this Link during weekdays (5:30am - 9pm Pacific Time):
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
If you are unable to get a call back, try contacting them thru social media:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/