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Buyer has not received item and requesting refund
I shipped an item to a buyer but it hasn’t been delivered yet. It has been 12 days and tracking shows shipped but not delivered. They have requested a refund. What if I refund the buyer and the item later arrives and I can’t file a claim with USPS. Am I just out the money and item?
1 comment
wooden_flower
Mentor2 years ago@singleparent24-7
Most buyers are honest and will either repay the refund, or return the item to you if you send them a return shipping label.
Go to usps.com and track the package, then request email or text updates so you know if the package starts moving. That way you can message the buyer before it arrives.
You can file the lost package claim at usps.com after 15 days. As long as there is at least 1 scan of the package, usps should pay the claim or locate the package.