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Buyer has decided to pick up the item
Summary: amandroberso_1 arranged for a local pickup of an item initially purchased with shipping. They refunded the shipping cost when the buyer, who lives nearby, requested the pickup. However, amandroberso_1 is concerned about protection as they received instructions from an AI chat about needing a code, but are unable to contact a human at eBay for assistance.
Local pickup was offered when this item was listed, buyer bought the item and paid for shipping but then contacted me and asked if he could do local pickup? Turns out he lives very close to my location. So I refunded him the shipping amount and arranging pickup. How am I protected since eBay chat.... not a human but AI has told me that this buyer needs to provide a code.
I cannot get a hold of anybody at eBay that is an actual human so I'm hoping someone on this form will be able to help me.
eastlaneave
MentorAug 19, 2026 at 11:36 PM@amandroberso_1
You won't have protection unless you cancel the sale and relist and have the buyer purchase again, with local pickup
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The best way to manage this is to
1) Communicate with the buyer
2) Cancel the sale for "problem with buyer's address",
3) Relist your item with the correct shipping, and
4) Send the new listing number to the buyer so they can buy it again, they should choose local pickup
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That is the only way for the buyer to get the pickup code that you scan to confirm delivery.