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Buyer has a new address
Buyer asked to have the item shipped to a different address then on the account.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer asked to have the item shipped to a different address then on the account.
janeika_0
OP1 year agoThank you , this helped.
eburtonlab
Mentor1 year ago@janeika_0
Are you absolutely certain the message is from your buyer? If not, ignore it.
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.
janeika_0
OP1 year agoThank you so much. I feel that is the best way to do it.
eburtonlab
Mentor1 year agoYou are very welcome -- good luck!