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Buyer had wrong address on profile
Buyer bought a handbag from me, i shipped to the address on her ebay account. But she messaged stating she didn't live at that address and she didn't know where I got that address. She's going to file a dispute - will ebay side with her?
It was an $800 Louis Vuitton so not just a small amount that i will lose and not have the purse back
3 comments
golfingaddict
Mentor5 months agoThat handbag should have been sent to the authenticator, which would then pass it on to the address that the buyer provided. I don't think you should have even seen her address. Does the transaction show as complete or the tracking show delivered?
Selling with Authenticity Guarantee | eBay
When you make a sale, you have to send the item to the authenticator's address provided by eBay. Once the authenticator receives the item, the inspection is generally processed within 2 business days.
Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item won't be sent on to the buyer and they will receive their money back. Where an item is unable to be authenticated, you'll cooperate in removing it from marketplace circulation. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If the item passes inspection and is a trading card, it will be shipped to the buyer with 4 day secure delivery. Signature confirmation will be required for all items sold for $750 or more when they are shipped from seller to authenticator.
mattloveneo
OP5 months agoThank you. That is helpful
house*of*paws
Mentor5 months agoHi @mattloveneo
As long as you shipped the item to the address on buyer’s payment … eBay will have your back if the buyer files a claim with eBay. Just post the tracking number into your response to the claim when it is filed.
That said, eBay may not be able to protect you if the buyer files a chargeback with their payment method.