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Buyer had wrong address
A buyer has requested a refund because they didn’t received the item. Upon investigating the buyer is telling me that they had the incorrect address in the profile. How should a proceeded in this case?
1 comment
wooden_flower
Mentor2 years agoDo you have tracking that shows delivery to the address provided by the buyer? If so, and the buyer has opened a not received claim, enter the tracking # and the claim should be closed in your favor. If the package is being returned, you will need to issue a refund.
Send the buyer a sympathetic note explaining that you shipped to the address you provided, and have no way to retrieve the package.