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Buyer gave wrong address now wants refund
Should sellers call the buyer to check if their shipping address is correct before shipping?
A buyer had the wrong address and now my only choice seems to be to provide a full refund. eBay keeps sending me the same article over and over again to read but I cannot connect to having eBay step in to resolve.
7 comments
house*of*paws
Mentor2 years agoHi @tinakay38932013
There’s really no way to check whether an address is “correct“ … since the buyer could be sending the item to someone else as a gift.
Just make sure you enter the tracking number into the ‘item not received’ claim so that eBay can tell that the item was delivered to the address shown on the payment screen.
You should win the eBay claim. Just hope that the buyer doesn’t file a claim with their credit card company. Good luck!
lady_madonna
Mentor2 years ago@tinakay38932013
Did you send the item to the shipping address Ebay provided with the payment notification?
Does tracking indicate the item was delivered to their Ebay shipping address?
tinakay38932013
OP2 years agoYes and yes!
Frankly, it had never occurred to me to verify the shipping address. I assumed that the buyer checked and is the most likely to know their correct address.
The buyer sent me an email saying that she's been trying to correct the address with eBay this morning and it keeps reverting to the old address where she has not lived for nearly 4 years.
lady_madonna
Mentor2 years ago@tinakay38932013
if the buyer files a Refund Request, all you have to do is reply to the request with the tracking number and tracking information.
https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116#section1
Since tracking shows item delivered, you are no longer responsible.
tinakay38932013
OP2 years agoThank you both (incl house of paws) very much. I'm feeling a bit firmer now.
I do so dislike the 'solve your own problems by reading this 2-4 minute article' that eBay has got going, the chat feature has the same article reading solution and humans are near impossible to reach.
inceptions
Mentor2 years agoHi @tinakay38932013
We're all humans here, and we're here to help. If you have a question that you can't quickly and easily find an answer for, please feel free to use this board to post your questions any time.
tinakay38932013
OP2 years agoI'm grateful for the community and glad I came just before the last straw of frustration broke my back!