Buyer gave wrong address

Question

Where do I stand when I post something to the wrong address a buyer gave me

mr_lincoln · Answer

@gsy1998

I see you are in the UK, this is the US Community and some processes might be slightly different for the shipping end of UK transactions.

-Was the address the one on the transaction when it sold?

-Or did the Buyer message you with an address to send the package to and that is where the issue arose?

You can always log out of here and log in to the eBay UK site to get help.

comics-scifi-collectibles · Answer

@gsy1998 You did your job as a seller and shipped to the address provided at checkout.

When/ IF the package is returned to you>>

There are two options for handling a package that was returned to you as not deliverable.

1. Contact the buyer and see if they have another address to ship the item to. If they do then you can share your email address since you have a recent sale together and have them send the funds to you electronically use Venmo or other payment transfer method to pay to ship the item again.

This is not considered an offsite sale since the sale already took place.

You should buy the shipping label on Pirateship.com or other source. Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system.

2. If they don't want the item or don't respond. Go to the sold item and select send refund from the drop down menu next to the item. Then on the next page select OTHER for the reason. Next refund the ITEM PRICE ONLY. Do not give a full refund with the shipping costs. eBay does refund sellers fees on the amount that you refund the buyer. If you have to do this option I'd add the buyer to my blocked buyer list>

https://www.ebay.com/bmgt/BuyerBlock?