Buyer filing a claim

Question

Buyer received an item that was broken. I refunded her the full amount including shipping. I called eBay and found out that the buyer should have filed a claim. Buyer claims that she put in a claim and had not heard back from EBay. I need to speak to an agent to resolve a couple of issues

wooden_flower · Answer

@luvglitztoo

The buyer cannot open a not as described return if you have already refunded the payment. If they had opened one, your refund close it, This is not something that customer service can change.

Ask the buyer for photos of the item and the package so that you can file a claim with the carrier.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

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