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Buyer failed to pay...
Is it acceptable to report a buyer who failed to pay after attempts to send them the invoice twice and communicate via ebay after four full days? How can I do that?
2 comments
house*of*paws
Mentor1 year agoHi @jacar1833
On the 5th day after the buyer purchased the item … you can cancel the order by choosing ‘Buyer hasn’t paid’ as the reason for cancelling. That will automatically put a nonpayment strike on the buyer’s account.
You also should set your Buyer Requirements to block buyers who have received 2 or more nonpayment strikes within a 12-month period.
Each time you send buyer an invoice … it automatically resets the timer as to when you will see the ‘Buyer hasn’t paid’ optic for cancelling. So STOP sending invoices so that you can give buyer a strike … which also ‘reports’ them to eBay.
mr_lincoln
Mentor1 year agoHi @jacar1833
Each time you send an invoice the 4 day period resets ... just wait after the current 4 days and on day 5 Cancel using the reason Buyer hasn't paid. They will get an Unpaid strike on their account. If they get 2 they will have trouble buying or bidding on eBay.
What I have done a few times successfully if I think the Buyer is not going to pay (and I don't badger them with messages) is to use the Sell Similar feature on the item and start another Auction listing on it. If the Buyer winds up paying then I can simply End the duplicate auction. If on day 5 that Buyer has not paid I cancel giving them the UPI strike and DO NOT relist through the Cancellation flow since I have a similar one already active.
That has worked the few times I have done it.