Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer error and negative feedback removal
Hello! So I recently sold a soccer jersey and the buyer claimed it to be a fake/counterfeit. I read through their return message and realized that the buyer doesn't know the difference between an Adidas Authentic jersey and a Adidas Replica jersey as they compared their item(replica) to the one I sold them(authentic). I have since informed them of this and the difference between these two separate adidas products and have accepted the return/provided a label.
However, the buyer already left negative feedback before I reached out to them regarding this. After I contacted them about what I suspect is just buyer error. The buyer informed me that they reached out to ebay about removing his negative feedback and that I would need to get in contact with them. Fast forward to today and ebay has declined my feedback removal request. Is this due to the return request being ongoing and do I have to wait till after the return request closes to request feedback removal?
This ordeal has had me stressed and I appreciate any help! Thanks!
lady_madonna
Mentor2 years ago@jateyer
Send a Feedback Revision request to the buyer.