Buyer doesn't want to open a return ??

Question

I have a buyer that wants to return an item, he says it was not as described. It was but I have no problem accepting this item back and paying for the return shipping. The buyer does not want to open a return he wants me to send him a pre paid label. I don't understand why, what am I missing ? Doesn't he need to us the Ebay system to insure his refund ?

fashionsandbeauty4u · Accepted Answer

@sunshine33426

Let the Buyer know they need to open an Item Not as Described return request on eBay in order for eBay to send them a return label.

If a Buyer opens too many returns, eBay can either restrict further returns through eBay or deny them altogether. That's from their Abusive Buyer policy.

I'm not saying that's what's happening here, but I would not let them bully you into a refund or circumventing the eBay return process.