Buyer does not want to return "defective" item for a refund

Question

I had an item sell. The buyer has contacted (message) me indicating that the item was bad. I sent a message back indicating I would pay for the return shipping and they could open a return request. The item takes time to remove and install, and the buyer does not want to return the item as it would be too much work. I would really like to have the item returned to determine root cause. What would be my next steps if the do not want to return the item?

gosimus · Accepted Answer

@big_blue_oh < the item was bad ... The item takes time to remove > Well, heck, if it's bad he has to remove it anyway. You did exactly the right thing. Have him open a return, provide the label, and refund after you have the item back in your hands. There are no next steps.

lady_madonna · Answer

@big_blue_oh >>> What would be my next steps if the do not want to return the item? <<< You are not obligated to do anything if the buyer can't be bothered to return it. It is NOT "too much work" to return an item.