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Buyer disputing my order and need help to resolve it
Buyer bought a digital item and their reason to dispute the order was because "buyer did not recognize the transaction." and I'm trying to challenge this but I can't submit the dispute because it needs a tracking detail and I don't have that and I have proof of the buyer having the item in their account what can I do to resolve this? Should I just refund them and take the lost?
3 comments
jacbarcollectibles
Mentor3 weeks agoYou must have eBay's prior permission to list digital items. If you did not have permission to list the item then you will end up taking the loss. Here is a link to information about listing digital items: https://www.ebay.com/help/sr?aiSummary=true&st=3&pos=2&origin=2&query=How%20do%20I%20get%20approved%20to%20list%20digital%20items%3F&intent=digital%20items&lucenceai=lucenceai&docId=HELP1191&topicId=4289&queryUserRole=UNKNOWN&search_origin=2
elija5838
OP3 weeks agoI've been reading through articles, and I still don't fully understand like where can I apply for this? sorry for the hassle
comics-scifi-collectibles
Mentor3 weeks ago · Edited@elija5838 You do need to refund the buyer. If you don't then eBay will force a refund, you get a DEFECT and do not get your sellers fees back.
Only large companies are approved for digital goods to be listed outside of the classified section.
The only way to deliver to email per eBay policy is if you list as a Classified Listing which costs $9.95. There are not any other selling fees when your item sells. The listing fee is NOT refundable and paid even if the digital item doesn't sell.
Electronically delivered items such as digital items that you have the legal right to sell can only be listed in the classified section Everything else> information products.
Here's the policy: https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy?id=4289&st=
If you wish to create a classified listing you will need to switch to the Advanced Listing Tool that is located in Seller Hub.
Opt in to Seller Hub here: https://www.ebay.com/sh/ovw Start the listing here:
https://www.ebay.com/sl/prelist/suggest?sr=shstart
Select Classified from the drop down menu and then there will not be a shipping method required.
If you do not list this way the buyer can say they didn't receive digital item since you won't have tracking and you will have to issue a refund. You also will be violating eBay policy if you don't list digital items this way and eBay may ban your account.