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Buyer did not receive item I sold.
Used eBay USPS Ground Advantage with tracking. Tracking says item delivered to address supplied by buyer. Am I responsible to refund?
3 comments
wooden_flower
Mentor1 year ago@goldfrz
If sent to the zip code on the payment, and tracking shows delivered, eBay will close a not received case in your favor. Respond to the claim by entering the tracking # that shows delivery.
Send the buyer a sympathetic note, gently explaining that they must go to their PO with the tracking # and ask the clerk to look up the delivery. The scanners have gps, so they can see exactly where the package was delivered. If mis-delivered, the carrier should try to retrieve the package.
If correctly delivered and stolen from the buyer's property, it is up to the buyer to file a police report and a home insurance claim, if applicable.
goldfrz
OP1 year agoThank you, that’s a huge relief.
goldfrz
OP1 year agoThank you. That’s a huge relief.