Buyer did not receive item but tracking says delivered

Question

I have a buyer requesting a refund but it says item was delivered on Wednesday. What do i do? Should the buyer go to post office an file a claim since there is insurance on the package or do i have to give a refund?

rfmtm · Accepted Answer

Tell buyer:If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insuran...