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Buyer Did Not Pay Customs Tax or Receive the Item
Hi
I would like some guidance regarding an order issue.
I shipped the item to the buyer on time using a tracked shipping service. However, the buyer did not pay the required customs/import tax, did not respond to my messages, and did not receive the item from the courier.
My concern is: if the buyer later opens a case claiming that the item was not received, will I be required to issue a refund? In this situation, the issue is not due to any fault on my part, as the item was shipped correctly and delivery was attempted.
Kindly advise me on the correct procedure and seller protection in this case.
Thank you for your support.
Best regards,
Daniyal Tanveer
2 comments
glorybells
·9 months agoWhen the item is returned to you, you can refund item price only, but not the shipping (unless it was the item you sold with free shipping, then you must refund the entire amount). I would also block the buyer from purchasing from you in the future.
daniyalwatches
OP9 months ago