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Buyer did not pay
A buyer did not pay for my item and I can’t leave negative feedback. Why?
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Discussions in this board are limited to the original poster and Community Mentors
A buyer did not pay for my item and I can’t leave negative feedback. Why?
woodland_gnome
·2 years agoSellers can't leave negative (or neutral) feedback for buyers because too many sellers were using the threat of negative retaliation to discourage less than positive feedback from buyers no matter how warranted it was. And then if the threat wasn't enough, they would leave a scathing negative feedback for the buyer and seek a "mutual withdrawal." Since accurate and honest feedback for the seller is so much more important than for the buyer (all buyers have the ability to examine the seller's feedback profile before anything happens, while the seller is seldom able to do so and there are issues with taking action after the fact) eBay did away with negative and neutral feedback for buyers in 2008 and banned getting around that by leaving a negative comment on a positive rating.
On the other hand the Buyer Requirement that blocks those with 2 or more strikes in the past 12 months (or the more lenient settings available) acts automatically to block bids, offer, and BINs from serial deadbeats (IF their sellers used the proper unpaid item process) and so is far more effective than expecting to be able to react to feedback.
comics-scifi-collectibles
Mentor2 years ago@kimfry Buyers can only receive positive feedback. Do not leave a negative comment in the positive feedback box or it's a policy violation for you.
As a fellow seller I know how frustrating non paying buyers can be.
When a buyer doesn't pay you can cancel the sale after 4 FULL DAYS so on the 5th day cancel as buyer hasn't paid. This gives the non-paying buyer a strike on their account and they also will not be able to leave feedback. Then you relist OR do a second chance offer. You can relist by selecting sell similar from the drop down menu next to the sold item, it was sold just not paid for.
If the buyer receives 2 or more strikes in 12 months then they are blocked from auctions or best offers for one year ( as long as the seller sets this up in account settings) and can only make immediate payment purchases, if they get too many strikes then eBay may remove the buyer from the site.
Do not send an invoice or it starts the clock over again for when you cancel as buyer hasn't paid. eBay sends payment reminders.
Unpaid items:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=1
Add the buyer to your blocked buyer list:
https://www.ebay.com/bmgt/BuyerBlock?
Have you set up your buyer requirements in account settings?
Click this link: https://www.ebay.com/bmgt/buyerrequirements Then block buyers with 2 or more unpaid items in 12 months.
If you are not shipping internationally also block buyers in locations you do not ship to.
Then at the bottom of the screen look for buyer Payment Requirements put a check next to>>
Require buyers to provide a payment method before they place a bid.
Require buyers to provide a payment method before they make an offer.
These settings will cut down on your non paying buyer issues.