Buyer demanding partial refund

Question

Item was received two weeks ago and now the buyer is demanding a partial refund and I am not giving him a refund. Everything was photographed and issues were in the post

eastlaneave · Answer

@whiskeybreath69

The buyer is fishing for a partial refund. The way to call his bluff is to advise him to open a return. If this is the piece of stereo equipment, yes it will be expensive to have it shipped back, but that's only *if* the buyer actually decides to return it. The buyer probably wants to keep it.

Let us know if you need more help.

lady_madonna · Answer

You are not obligated to provide a partial refund.

As already advised, have the buyer file a Return request with a valid reason per the Ebay MBG for a full refund after you receive the returned item.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

momtoabeautifuldaughter · Answer

@whiskeybreath69 wrote:
Item was received two weeks ago and now the buyer is demanding a partial refund and I am not giving him a refund. Everything was photographed and issues were in the post

If buyer opens an item not described case not only will you be giving a full refund you will also be paying for the shipping label to get it back.

eastlaneave · Answer

@whiskeybreath69 I would advise the buyer to open a return request, and cease communication.