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Buyer demanded $70 to resolve a wet filter out of the kindness of our hearts we offered $80
Buyer purchased 3 Dyson at 3 different dats about 2 weeks apart from each other. Buyer never contacted us till the 3rd Dyson V11 Outsize arrived.
1st message the buyer sent was that the the Washable Purple Filter was wet. The Buyer Stated he wasn't happy.
I tried to assure him the filter and vacuum were fine and that it was an accident. The Buyer demanded that we send him $70.00 because he was going to have the vacuum professionally cleaned, because now the vacuum smelled like a wet dog. He said if we did not send him the $70.00 he would return the vacuum for a full refund.
The buyer instantly filed a return and then used 2 purchases of the last purchases to leave negative feedback on 2 vacuums. The Buyer Stated now that the last two both smelled like wet dog. I agreed to give hi the $70.00 once I saw the negative feedback, because I didn't know what else to do. I contacted eBay but was told to work it out with the buyer. So I tried. The buyer Demanded $70.00, so out of kindness we offered back $80.00 The customer then said he would remove the negative feedback and would close the Return.
then 5 minutes later he closed the Return, Case Closed.
But he never removed the feedback. 24 hours later the feedback was still there. I since I have not had a sale. I always have sales every Sunday and Monday. Not Sunday or Monday
So I contacted the customer asking if they had a chance to remove the feedback after we agreed to the resolution of $80.00. The buyer Stated that they were not going to remove the feedback. He wants to come to another resolution. He states I have to wait up to 3 days before he can come to another resolution. I had agreed to his 1st resolution and now he has a second resolution??? What?
I'm thinking I better call eBay. I messaged and eBay SR rep for help. I call the 800 number to get help and they tell me I need to work it out with the buyer... I have already. We agreed to more than the buyer asked for. The buyer asked for $70.00 for a wet Filter. Oh the buyer was dishonest about the wet dog smell. He was just mad about the filter being wet or damp. and we offered $80.00 and he agreed, but now he's planning a new resolution. How much do I have to give to resolve this issue? Do I have to refund the buyer $600.00 for all 3 vacuums to get eBay to realize the buyer is misusing eBay's Policy? The Customer misused the Feedback by using 2 items that he purchased from 2 different dates..
To be honest this has been torture for me. All I want to do is resolve this whole matter ASAP so I can get back to my Store and other buyers. This buyer Agreed to 70.00, we offered 80.00, now he wants another resolution, probably more than 80.00. Who can I turn to if eBay's SR don't see the issue with this buyer. should I just refund the customer for all 3 vacuums? What do
I do???
