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Buyer claims never received item although tracking says it was delivered. Now demanding refund.
Buyer claims never received item although tracking says it was delivered. Now demanding refund or replacement item sent.
1 comment
wooden_flower
Mentor3 years agoI assume it was sent through usps, so send the buyer a sympathetic note, gently explaining that they must go to their PO with the tracking # and ask the clerk to look up the delivery. The scanners have gps, so they can see exactly where the package was delivered. If mis-delivered, the carrier should try to retrieve the package.
If correctly delivered and stolen from the buyer's property, it is up to the buyer to file a police report and a home insurance claim, if applicable.
If sent to the address on the payment, and tracking shows delivered, eBay will close a not received case in your favor.