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Buyer claims item wasn’t received
Buyer claimed item was not received but tracking shows that it was.
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Discussions in this board are limited to the original poster and Community Mentors
Buyer claimed item was not received but tracking shows that it was.
evry1nositswindy
Mentor2 years agoOr you can contact the buyer and have them contact their local post office. The carriers use GPS and can show exactly where the item was delivered. If it was stolen from their location, you are not responsible for that. @bohan_melis
fashionsandbeauty4u
Mentor2 years ago@bohan_melis
As long as you shipped to the address the Buyer used at checkout, you are covered by eBay Seller Protections. You could ask the Buyer to open an Item Not Received case. Once they do that, you would need to enter the tracking into that case for eBay to close the case in your favor.
There is no need to refund the Buyer.