Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer claims his account has been hijacked
A buyer recently purchased an item, then sent me an email saying his account on PayPal had a false name and address. He sent his address and it is a PO Box. How should I proceed? This does not fall under any eBay policy I can find.
Thank you in advance for your help.
3 comments
eburtonlab
Mentor2 years agoAre you certain that message was from your buyer?
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.
miamibruno
OP2 years agoThank you. That was very helpful.
eburtonlab
Mentor2 years agoYou are welcome. Good luck to you and your buyer.