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buyer claims didn't get package but tracking shows it delivered
I'm sure this happens a lot - PO delivers to the wrong address and scans as delivered. As a seller it shows as delivered when it was supposed to. What else do sellers do for buyer if they open a dispute that they haven't received item. Thanks
4 comments
gosimus
Mentor2 years agodeleted by author - I thought the OP was the buyer
wooden_flower
Mentor2 years agoGently explain to your buyer that they need to go to their PO with the tracking # and ask them to look up the delivery. The scanners have gps, so they can see exactly where it was delivered. This is best done in person.
Respond to the claim with the tracking # and it will close in your favor.
burt53098
OP2 years agothank you
my post office person told me the best thing for the buyer to do is check in with their po and they can see exactly where the package was scanned - i have the tracking # on the auction and it shows as delivered
wooden_flower
Mentor2 years agoIf the buyer has opened a claim, you still need to respond to the claim with the tracking#, even though it is already in the system.