Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer claims did not receive
This buyer says she did not receive her item. I have delivery date and address. and confirmation tracking number.
I tried calling her and person I got in touch with says he just got the new number today. What do I do???
1 comment
inceptions
Mentor3 years agoFirst of all, communicate with buyers through messaging rather than phone so there is proof of what was said.
Message the buyer to let her know the item was delivered on xx/xx/xx and to see tracking # xxxxxxxxxx. If she does not have her package, she can contact her local post office to ask exactly where the package was left. If mis-delivered, they should help track it down. (There is nothing to be done about items stolen after delivery as the buyer has already take possession of them.)
If she opens an item not received case, respond to the case with the same message. Then contact eBay and ask them to close the case in your favor.