Buyer claims damage, Iâ€™m suspicious

Question

Buyer claims the stereo looks to have been dropped  and describes bent metal on a corner however buyer also states the packaging looked undamaged and perfect. Buyer speculated the damage occurred during packaging. However I packaged the unit myself and the stereo was not damaged when I dropped it at UPS.  Also the buyer claims technical difficulties when I request a picture of the damage and presses my for a email address. This transaction has been so complicated already and now this....

comics-scifi-collectibles · Accepted Answer

@ri.ssco.9u8xt0  Per eBay policy the seller is responsible for the item arriving in the condition stated on the listing.   The insurance is for the sellers protection.     The Buyer is covered by the eBay Money Back Guarantee.   You have two choices per eBay policy once the buyer files a refund request>> pay return shipping and refund the buyer.  OR refund without a return.   After you refund then you file your UPS insur...