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buyer claiming they have not received item
Hello,
A buyer asked to cancel a purchase because they made a mistake or bought it by mistake.
This item has been on my ebay account for a very long time without getting any attention. As a result I don't check my ebay account regularly and I didn't see this buyer's purchase and cancellation request until after the deadline given by ebay. I couldn't cancel the item and the buyer asked it to be sent. I sent it on 30/03 and it is in transit/at the customer's local depot. The buyer has already given me negative feedback and claimed the item has not been received. I have updated the tracking information to the buyer. I can predict the buyer is going to claim they have not received it, even if they did, and I have no way to prove it, and they they will ask for a refund. I can predict I am going to be left without the item I sold, and without the money because they will ask for a refund. What can I do?
mr_lincoln
Mentor1 year agoHI @anpereir_42
I see you are located in the UK and this is the US Community. You can go to the UK Community on this convenient link and ask your question there: Home - UK eBay Community
While many processes and procedures are similar there are some that vary between the US and UK ... so it would be best if you asked your question on the UK site.