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buyer claimed item not recieved
In mid November I sold a jacket on eBay, this item was scanned in on November 17, 2025.
Tracking said it was delivered on November 25. However, the buyer claims he never received the item.
The Buyer then opened a claim on ebay stating they never received the item. In order to maintain my good status as a seller, I refunded him $61.71 on December 13 before Ebay took negative action against my account.
This is unfortunate for me, because I never got the jacket back, and I am out that money. I now feel like I have been scammed by this buyer.
Postal service will not refund me because the tracking said that the item was delivered. Ebay will not refund me because I already refunded the buyer! This doesn't seem fair!
lady_madonna
Mentor8 months agoWhen the buyer opened the claim, did you respond to the case with the tracking number that proved that the item was delivered on Nov. 25th? If so, Ebay would have closed the buyer's claim in your favor.
Since you already refunded the buyer, there is nothing else you can do.