Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer claimed an item not delivered filed a dispute I provided tracking information shows it was.
Had a buyer open an item not received case. I contacted eBay customer service as it was an international order they told me it was being held in customs because buyer didn't pay duties/fees the case was closed in my favor.
One week later the buyer disputed the outcome eBay changed its decision saying I offered a refund and didn't provide one. I never offered one because I was told by customer service the buyer didn't pay duties/fees.
In the time the original case was opened and decided in my favor then reversed the item had been scanned by postal service and delivered to the buyer. so currently the buyer has had the item delivered and my account has been put into the negative and the buyer refunded. i have spoken to more than one customer service rep and keep getting the run around one eBay customer service rep told me to reach out to the buyer and ask for payment outside of eBay i don't think that is the correct way it should be handled looking for advice.
