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buyer chose option that does not have tracking
I have a buyer who made a purchase and chose to ship in a large envelope. this has no tracking. this buyer has only had 2 purchase feedback in the past year. What happens if they report the item is not delivered, i obviously will not be able to provide any tracking information. the transaction was less than the cost of sending the item with tracking so if i put tracking on it the sale will give me a negative balance.
3 comments
lady_madonna
Mentor2 years ago@joannehaynes1
The buyer can only choose a shipping method that YOU had as an option in the listing.
If you indicated a method of shipping that does not include tracking, that is no fault of the buyer.
joannehaynes1
OP2 years agoI understand this, I made an error… I’m asking if I would still be expected to provide tracking in the event “item wasn’t delivered†when option for shipping without tracking was selected. I would obviously have a shipping receipt, but no tracking.
lady_madonna
Mentor2 years ago@joannehaynes1
Since you chose to place a shipping option on your listing that does not come with tracking, you will lose if the buyer files a Refund Request due to item not received since you have no tracking number to prove delivery.