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Buyer chooses wrong reason to return, admits in message.. how to proceed
Buyer chooses wrong reason to return, admits in messages that they don’t fit. What are my options for a return. I’ll gladly accept the return but my policy states that for fit reasons buyer must pay return shipping. She said she couldn’t find the doesn’t fit button so chose “ item damaged”
How do I proceed and have her pay for the return. My only options are send her a label or give a partial return and let her keep the shoes. Neither are acceptable.
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