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Buyer changes shipping address after shippment
A buyer paid for an item. After I shipped it, he wants to change the address. What?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
A buyer paid for an item. After I shipped it, he wants to change the address. What?
inceptions
Mentor4 months agoHi @jellycatnewyork
Let the buyer know that the package is already on the way and you are sorry but you are unable to change the address.
FYI, sellers are required to ship to the address on the order. For the future, if a buyer ever contacts you to ask for an address change BEFORE you ship, you should cancel the order and relist the item so the buyer can repurchase it with the correct ship-to address.