buyer changes mind from pickup to shipping after paying at checkout

Question

buyer bought first item and selected "pickup" at checkout but bought second item and paid shipping at checkout but messaged me wanting to ship both items combined shipping. How to handle this as I am not shipping with just 1/2 the shipping paid.

wooden_flower · Accepted Answer

@paw-paw  Explain to the buyer that you can not ship an item purchased with local pickup, so you will cancel his purchase and relist the item for him to buy again. Also explain that you will adjust the shipping after the purchase when you can pack the items together and determine the combined shipping. Cancel the transaction as problem with buyerâ€™s address.