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Buyer changed shipping address after purchasing label
Got a message from buyer changing shipping address after purchasing shipping label and can’t get them to answer messages what should I do or what can I do
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inceptions
Mentor2 years agoHi @hetfieldj1
For seller protection, you are required to ship to the address on the payment. Assuming the member making the request for a change has the same member ID as your buyer, you should cancel the transaction and relist so the buyer can repurchase it, advising him to choose/add the correct address at checkout.
(If the member ID is different from your buyer's, it's a scammer and you can report that to eBay using the report link in the Actions dropdown in the message.)
You can void the label within 28 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay
It will take about 14-21 days for the refund to come through.
More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=1&query=Printing%20and%20voiding%20shipping%20labels&intent=void%20a%20lable&lucenceai=lucenceai#section3