Buyer changed mind after recieving product what do i do

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I sold and shipped the product. Buyer rec'd and put in for a refund because she changed her mind. Do I have to honor this?

wildflower_ks

Posted 8 months ago·Last reply 8 months ago

1 comment

inceptions

Mentor8 months ago

Hi @wildflower_ks

This is the return policy you have set up on your listing:

So yes, you need to accept the return.

(Note that if you have a return for an item that is not as described, you pay return shipping per the eBay Money Back Guarantee.)