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Buyer Cancelled purchase After I Paid
I purchased an item on June 30, and immediately paid. On July 1, seller emails me to request a different mailing address. Being the July 4th week, I didn’t see it until July 4th. The seller had cancelled my purchase on July 3, and had immediately relisted the item. Is there a minimum number of days the seller should have waited to get my response for a different mailing address?
1 comment
inceptions
Mentor2 years agoHi @micro4me
No, there is no established waiting time for a response to messaging. If the address provided at checkout couldn't be used, the seller could have immediately cancelled the order. In fact, that is the proper procedure. Sellers should cancel the order and relist so the buyer can repurchase with a valid ship-to address selected/added at checkout. Sellers should not take address changes through messaging as they are required to ship to the address you selected at checkout.
If you decide to repurchase, be sure to review the displayed ship to address and make any necessary changes (and do this each time you buy).