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Buyer canceled order after I shipped it out
I sold Apple Airpods to a buyer out of country, I dropped the package off at a local UPS with the ebay packing slip provided. The package was scanned by the UPS workers and had a tracking number and there was an arrival date. I forget about this as a couple weeks go by and I was just waiting for my funds to be available since I thought that was the end of that. The buyer ended up canceling the order as the package was going through customs and ebay sent them their money back and now I have negative ebay balance and my original product I sold is gone. I got an email today that a debt collector would be sent out if I don't pay the ebay balance.
3 comments
comics-scifi-collectibles
Mentor8 months ago@campvo-27 If you had tracking uploaded to the case the buyer should not been able to cancel the order. buyers can only request to cancel, sellers have to accept or decline.
However the buyer CAN file a not received refund request if it is past the last estimated delivery date. Sellers are responsible for items arriving safely and on time. That is what postal insurance is for. It sounds like this a pretty old issue though if the refund amount has been sent to collections it might be too late to file a UPS claim.
Let me know when you shipped it and where you purchased the shipping label to see if you can still file an insurance claim.
If you do not pay the amount due the this will hurt your Credit Score which affects everything from being able to rent an apartment to the % you pay on loans.
Or if you prefer>>
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
campvo-27
OP8 months agoI shipped this all the way out on Nov 5th, it says it was delivered Dec 19th yet they refunded the buyer and I never got back my product.
comics-scifi-collectibles
Mentor8 months ago@campvo-27. You can try contacting customer service. You would have had more sellers rights to appeal if you had followed up promptly.
Your best option is to contact eBay customer service.