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Buyer bought an item from me but hasn’t chosen a color and won’t answer my messages
Hi, got a buyer who purchased an item from me but has not chosen a color for item so that I can ship it to them. The colors are clearly listed in the items portion as well as the the description part of the sales post with instructions to contact us once purchase is made with their color choice so that we can ship it out immediately. We have sent this buyer two messages that have gone unanswered and we don’t just want to make the choice for them as they will cancel then ask for their money back then most likely keep the item instead of returning it, which sucks and even though it isn’t an expensive item,it’s lost revenue that could have been generated by another buyer…….any suggestions would be helpful, thank you
wooden_flower
Mentor2 years ago@lyonslegacyoutdoorsport
You did not set up your listing correctly. To offer a choice of colors, you have to use a variations listing, so that the buyer has a menu to choose from.
I would wait a few days to see if the buyer responds. If not, I would refund their payment.
In the mean time, create a new listing with variations. Here’s a guide written by one of our mentors -
https://shipscript.com/ebayhelp/lister_hub/creating_ebay_variations.htm