Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer back out
What do I do if someone backs out of payment after they bid and won?
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
What do I do if someone backs out of payment after they bid and won?
woodland_gnome
·2 years agoIf they are asking you to cancel the order it is likely in your best interest to do so.** While you lose the protection against negative feedback you get if you wait and cancel for non-payment, you run the risk that they will pay and then neg you and possibly worse (e.g. "discover" damage when they get the item).
If you are simply not hearing from them,* you wait out the 4 calendar days eBay gives buyers to pay and then cancel for non-payment (that option does not appear in the transaction cancellation menu until the 4 days have fully passed--e.g. after the 5th midnight Pacific Time after the sale). This prevents both parties from leaving feedback (sellers can't leave anything less than a glowing positive anyway) and gives the buyer a strike that counts towards the Buyer Requirement you should have set to block anyone with 2 strikes in the past year from buying from you.
*or you don't wish to let them off the hook
**"at buyer's request"