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Buyer accepted refund but has not returned the item
I need some help. A buyer purchased my old laptop when I upgraded mine. Then they claimed it didn't work even though it worked fine before I shipped it. They accepted my refund but have not shipped it back and are not responding to messages.
eBay's help has not been helpful, and now the site says "that return is closed." But it's not -- I don't have my laptop back.
What recourse do I have?
I'm not some professional eBay-er. I've just been a good eBay community member since 1999.
Thanks.
-Rob
2 comments
rock.star
·1 year agoYou must wait for the return before issuing a refund.
As noted once the refund is made the return case is closed .
No return no refund.
rharder
OP1 year agoThat's interesting because I thought the help system told me I had to initiate a refund in order to generate a return shipping label. What a mess.
So no recourse?
-Rob