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Buyer
I posted an item for sale..a buyer made offer and I accepted.
Buyer had 24 hours to reply..no reply from buyer.
Item shown as sold.
What's the next step to resolve this issue?
Does PayPal get involve?
2 comments
woodland_gnome
·2 years agoIf you accepted the buyer's offer, 24 hours is NOT the deadline to reply (by paying). It is 4 calendar days. After that (after the 5th midnight Pacific Time) you can cancel for non-payment.
Perhaps you are confusing that with the time to respond to an offer or counteroffer.
If you are going to be worried about buyers paying for offers you accepted, go to your Buyer Requirements (buyer management) page https://pages.ebay.com/services/buyandsell/biddermanagement.html and check the box near the bottom for "Require buyers to provide a payment method before they make an offer." But be aware that that makes combining shipping difficult (though looking at your active listings that doesn't look like it would be an issue for you).
disneyshopper
Mentor2 years agoPaypal does not get involved.
If the buyer has not paid by day 4, on day 5 the seller can file a Cancellation with the reason Buyer didn't pay. The seller gets his/her FVF credited, the buyer gets an unpaid strike recorded on his account, no one can leave feedback. Two or more unpaid strikes, and the buyer will find it difficult to bid/buy from sellers who block buyers with 2 or more unpaid strikes. Do you have your Buyer Blocks in place?
https://www.ebay.com/bmgt/buyerrequirements
As a new seller, you are ripe for scammers. List as fixed price with Immediate Payment Required (you will need to switch to the advanced/business tool for that option, which is located in the upper right corner of the Quick Listing Tool), no Best Offers, and your listing will stay active until someone actually pays for the item.