Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer
I got an email from an order I placed and they said they didn’t have the product I ordered. They asked me to cancel the order. I didn’t know how so I put it as a return item and now I’m being asked which postage I want to use to return it and it won’t let me get pass this point unless I check one. I’m getting very frustrated with this since they didn’t tell me about it till 4 days later when I was expecting it to be delivered.
3 comments
rfmtm
Mentor3 years agoThey just wanted you to reply to the message that you wanted to cancel, so they wouldn't be penalized for cancelling the transaction.
Now you're in a pickle because you have no item to return to get your refund. Reply to the original message and ask the seller to refund and hope he is honest and does so.
robertchurchill
OP3 years agoI did that first before I got a hold of eBay.
rfmtm
Mentor3 years agoThe seller needs to either cancel or refund from their end otherwise contact ebay.
https://www.ebay.com/help/contact_us?id=4002&st=10