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Burned by eBay scammer and eBay not responding
I am at a loss and I've never had eBay to not respond. On 1/26/26 I purchased an item and asked the seller to send it to a different address. I was immediately "refunded" for the item. Because I didn't hear anything from the seller, I didn't know if I'd still get the item because it had been a week and still no refund. I had no response from the seller regarding the item, changing the address or the refund. There is not an easy way to contact eBay. I tried the chat bot and kept going in circles. I have no item that cost $122 and no refund. I sent a message to eBay 2/12/26 and still no response from eBay. I can't open a case because it says I was already refunded. This was a very slick and savvy seller. I wrote a scathing review but want my money back and am at a loss. Any assistance would be appreciated! Thanks in advance.
house*of*paws
Mentor6 months agoHi @jhil777
As a seller yourself, are you aware that your seller wasn't able to change the address IF you had already paid for the item? They would have lost all protection had they done so.
Have you checked the payment source you used in PayPal to see whether or not a refund is pending? If you received a notification that you were refunded ... there's a good chance that you were. Three weeks isn't that long to see a refund back in your bank ... depending on the type of payment you made.
I gotta say that your premature feedback to a brand-new seller doesn't make you look good to future sellers you may hope will accept offers from you or allow you to bid. There was no rush to leave it.
lady_madonna
Mentor6 months agoGo to your Purchase History, find the item and click on Order Details to show the status. If it shows you were refunded, it will show the account where the refund went.