Broken Support

Question

Pulled the Ebay commerce number from google a few days ago, now it won't populate. Every phone number I do find leads to a broken Ai that thinks calls made to customer support at Midday during Midweek are some how "out of normal business hours" and will not transfer to a human rep. Just spoke to a rep on Tuesday, now I cant get a hold of anyone. "Help" links on the webpage & mobile app just constantly redirect/recycle to "log in for more help" despite being LOGGED IN already. Goes absolutely nowhere. Completely broken.

How do I get a human on the phone again?

comics-scifi-collectibles · Answer

@hpfana-35 eBay generally does not have in bound phone service. Any phone number you find on google may be out of date OR worse yet lead to a scammer.

What problem are you having that you need to contact CS about?

I recommend asking your question here first. We can provide accurate answers and save you time and the frustration of dealing with the bots for most questions. We are experienced buyers and sellers that know eBay policies and procedures.

Or if you prefer>>

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST