Is it an item you received within the last 30 days?
Go to your purchase history and click return item and select, the item doesn't match the description as the reason. The seller will have 3 days to accept the return and pay return shipping or refund without returning. If they don't, return to the case on day 4 and ask Ebay to step in.
If it's been longer then 30 days, Ebay won't help.
jose_flem
OP3 years agoThe company has agreed to send me new chair
kensgiftshop
·3 years agoIs it an item you received within the last 30 days?
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
If it's been longer then 30 days, Ebay won't help.