Locked
Discussions in this board are limited to the original poster and Community Mentors
Broken items because of post officd
Hi
How do you handle broken items that are wrapped super well and post office still manages to break...
3 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Hi
How do you handle broken items that are wrapped super well and post office still manages to break...
inceptions
Mentor10 months agoHi @vansle_49
Unless there is a major catastrophe (like the package falling off a truck on the highway and then being run over by whoever is behind the truck, it's very rare that the item will arrive damaged if packaged properly.
You can file a claim online, and USPS will make a decision. Have the buyer send you photos of the damaged item, the inner packaging, and carton so you can attach them to the claim. See this link:
https://www.usps.com/help/claims.htm
Meanwhile, you need to refund the buyer.
vansle_49
OP10 months agoThank you...yes im refunding at least 2x aweek i wrap these like they are going in space....frustrated.
inceptions
Mentor10 months ago@vansle_49
That's way too much breakage. I think I have only had one or two items arrive damaged in 22 years and that's because the carton was completely mangled in the machinery.
If you need packaging tips, let us know what the item is and how you packaged it and we should be able to help.