If you want it back before refunding, accept the return, or consider a partial refund for buyer to repair it. Otherwise, get photos to send when you open a damage claim with the carrier and tell buyer to keep everything for inspection. You will still need to refund.
rfmtm
Mentor9 months agoIf you want it back before refunding, accept the return, or consider a partial refund for buyer to repair it. Otherwise, get photos to send when you open a damage claim with the carrier and tell buyer to keep everything for inspection. You will still need to refund.